Contivia-Staffing


Digital Back-Office as a Service
Streamline your operations. Focus on growth.

Your go-to partner for world-class virtual employment and outsourcing solutions. 

About us

At Contivia, we offer Digital Back Office as a Service – a smart solution for businesses that want to delegate non-core, repetitive, and time-consuming tasks to a reliable remote team.

Whether you’re scaling fast or optimizing costs, our back-office teams operate as an extension of your business — digitally, securely, and efficiently.
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Get to know us

Get to know our company and the path we took to grow in order to be able to offer you the best solutions

Depending on your company needs Contivia team will bring their best expertise to match your back-office processes. We can develop and expand your team or manage and structure relocation and optimization of workflow for achieving better results. We have grown from 0 to 65+ team and we continue to expand.

First business, company “Anagami”, was established by the founder as accounting services brand with “friends and family” companies as first clients.

We continued working with small clients from Bulgaria and expanded clients list.
We made an increase of income with 500% and started forming a real team and professional sales.
We created a growth 300% and started working with clients from EU. We had an investment from well-known Bulgarian start-up as partnership.

We expanded with growth of 300%, increased the capacity of the team and broadened the range of services we offer to our local and international clients.

We closed the year with growth of 80%, doubled our non-Bulgarian clients and started successful staffing business with the brand “Autsorsa” focused on BPO and ITO.

With growth of 66%, we started to work on accounting software project along with outstaffing model for accountants and multiplied our back-office operations staffing teams. We started to create data entry departments for global companies in Bulgaria.

We started to create accounting departments from scratch for developed business units in Europe. We managed to handle the main business processes of these departments in house along with the recruiting, company and business management. We had 50% growth with team of 65+ people and team mates under management 150+ people. We introduced the brand “Contivia” as team, project and business establishment brand.

In 2022 we consolidated our team and increased our turnover by almost 100%. In addition to accounting departments, we have expanded the service of building back office departments with positions such as office assistant, data entry specialist, online and technical support, AML/KYC, Power Bi specialist.

Why Companies Trust Contivia

At Contivia, we don’t just fill positions — we create long-term staffing solutions that drive real business results.

Speed Meets Precision

We deliver pre-qualified candidates faster — without compromising on quality.
 Our lean recruitment process ensures quick placements and perfect fits.

Global Reach, Local Insight

Whether you’re hiring in Europe or beyond, we bring multilingual talent and market-specific expertise to support your expansion.

Flexible Engagement Models

From individual specialists to fully managed teams, our service scales with your needs — on your terms.

Full Compliance & Peace of Mind

We handle the contracts, payroll, and regulations so you can focus on growth.
 Our operations are GDPR-compliant and legally optimized for cross-border hiring.

Results-Driven Partnership

Your success is our KPI.
We measure our performance by your satisfaction, retention, and business growth.

Back Office as a Service

Flexible. Scalable. Remote.
Your back office – digitalized and done for you.

At Contivia, we help companies stay lean, focused, and agile by managing essential support functions remotely — with zero overhead and full accountability.
Our Digital Back Office as a Service comes in three flexible formats, designed to match your current needs and future growth.

Service (Task-based support)

Task-Based Back Office Support

Ideal for: startups, solopreneurs, and small teams

What you get:

On-demand task execution by our trained specialists. You delegate, we execute.

  • Data entry & database maintenance
  • Document formatting & file cleanup
  • CRM & inbox support
  • Invoice processing, reconciliations
  • Reporting preparation & automation

Pay-per-task model
No long-term commitment
Quick turnaround & SLA guarantee

Employee (Dedicated specialist)

Your Dedicated Digital Assistant

Ideal for: growing businesses or internal departments

What you get:

A dedicated, full-time Contivia staff member working remotely as part of your team.

  • Fully integrated into your workflow
  • Trained in your systems and procedures
  • Communicates directly with your team
  • Covers your time zone and KPIs

You manage, we hire & support
Fixed monthly cost
Quick onboarding (2 weeks)

Team (Dedicated managed team)

Scalable, Managed Back Office Team

Ideal for: scaling operations, BPO setups, or fast-growth companies

What you get:
A complete managed team built for your back-office operations – under your brand, managed by Contivia.
  • Team leader + trained specialists
  • SOP-based execution, regular reporting
  • Full infrastructure, onboarding & HR included
  • Scalable from 2 to 50+ people
We manage. You scale.
KPI-based performance model
Enterprise-ready with flexibility

Choose the Right Model for Your Business

Service

Quick, task-based support
Great for startups & solo teams
No long-term commitment

Employee

Your dedicated digital assistant
Works in your tools and time zone
Direct communication
Fixed monthly rate

Team

Fully managed back-office team Ideal for scaling operations KPI-based performance We build and manage the team

Case Studies

On-Demand Data Entry Team for E-Commerce Ops

Client: EU-based e-commerce aggregator
Industry: Retail / E-commerce

Challenge:
The client struggled with inconsistent product data entry into multiple marketplaces (Amazon, Zalando, Shopify). Internal teams were overloaded, leading to delays and errors.


Solution:
Contivia deployed a remote 3-person data entry team, trained in bulk upload templates, SEO optimization, and channel-specific formatting.

Impact:

  • Product listing time reduced by 70%
  • Accuracy rate improved to 99.4%
  • Scaling from 1,000 to 10,000+ SKUs handled without adding internal staff
  • Operated in 2 shifts across CET and IST time zones

Nearshore Accounting Staff for German Finance Firm

Client: German mid-size accounting practice
Industry: Professional Services / Finance

Challenge:
Rising costs and talent shortages in Germany made it difficult to hire qualified accountants for routine financial and VAT reporting.

Solution:
Contivia recruited and onboarded 4 accountants in Bulgaria, trained in DATEV and German tax procedures, and integrated them via secure remote access.

Impact:

  • Up to 55% cost savings compared to local hiring
  • Full compliance with German GAAP and client onboarding protocols
  • Long-term retention (all team members stayed over 18 months)
  • Client satisfaction score: 9.7/10

Payroll Outsourcing for a Multinational SME

Client: International software company with 7 EU entities
Industry: Technology


Challenge:
Managing monthly payroll for 120+ employees across 5 jurisdictions with different tax and social security systems became inefficient and error-prone.


Solution:
Contivia took over payroll processing across Bulgaria, Romania, Germany, Spain, and the Netherlands — providing a centralized payroll service with local compliance partners.

Impact:

  • Payroll accuracy at 100% over 12 months
  • Time spent on payroll by internal HR dropped by 80%
  • Streamlined reporting and unified payslip format
  • Monthly cost saving of ~€2,000 vs fragmented vendor model

End-to-End Invoicing and Billing Support

Client: Nordic SaaS Company expanding in DACH
Industry: Software / Subscription Services

Challenge:
The finance team was overwhelmed by manual invoice generation, delayed billing cycles, and frequent customer payment errors.


Solution:
Contivia provided a dedicated billing specialist, integrated into the client’s finance workflow, working within the ERP and billing tools (e.g., Xero, Chargebee).

Impact:

  • Invoice dispatch time reduced from 3 days to 6 hours
  • 99.8% accuracy in monthly billing
  • Late payments decreased by 38% due to timely follow-ups
  • Cost savings of over €25,000 annually

CRM Updates & Email Processing for Sales Team

Client: US-based B2B Services Provider with EU presence
Industry: Marketing / Lead Generation


Challenge:
Sales reps wasted time on admin tasks: updating CRM, logging activities, and sorting hundreds of sales inbox emails weekly.

Solution:
Contivia assigned a remote Sales Admin Assistant trained in HubSpot and Salesforce, handling email triage, lead enrichment, and pipeline updates daily.

Impact:

  • 15+ hours per week saved per sales rep
  • CRM completeness rate improved from 62% to 98%
  • Email response SLA under 12 hours
  • Reps closed 22% more deals in 3 months

Digital File Organization & Archiving for Legal Department

Client: International LegalTech Startup
Industry: Legal / SaaS


Challenge:
Poor folder structure, unindexed legal docs, and scattered shared drives caused confusion and compliance risk across regions.

Solution:
Contivia deployed a document management team that audited, restructured, and migrated thousands of files into a centralized cloud DMS with version control and audit logs.

Impact:

  • 100% digital file system restructured in 45 days
     
  • Legal team saved 10+ hours/week on file retrieval
     
  • GDPR & ISO-compliant storage structure implemented
  • Reduction of duplicated files by 87%

Industries

Crypto Businesses

IT

Online service providers​

E-commerce

Real Estate

Marketing​

Solutions

Data entry

Accounts Receivable

Accounts Payable

Accountant

Bookkeeper

Financial Assistant

Back-office Assistant

Customer Support

Website Support

Procurement

Collection

Remote Help-desk

We’re professionals and will grow your business!
We assist local companies to get global.
 

Dedicated Digital Back-office teams and outsourced services

Save time for things that really matter.

    Email Us

    office@contivia-staffing.com

    Call Our Office

    +359 879 68 88 38
    +359 886 444 346

    Connect With Us

    Stop By

    1000 Sofia, bul. "Tsar Osvoboditel" 14, Landmark Centre