Case Studies
On-Demand Data Entry Team for E-Commerce Ops
Client: EU-based e-commerce aggregator
Industry: Retail / E-commerce
Challenge:
The client struggled with inconsistent product data entry into multiple marketplaces (Amazon, Zalando, Shopify). Internal teams were overloaded, leading to delays and errors.
Solution:
Contivia deployed a remote 3-person data entry team, trained in bulk upload templates, SEO optimization, and channel-specific formatting.
Impact:
- Product listing time reduced by 70%
- Accuracy rate improved to 99.4%
- Scaling from 1,000 to 10,000+ SKUs handled without adding internal staff
- Operated in 2 shifts across CET and IST time zones
Nearshore Accounting Staff for German Finance Firm
Client: German mid-size accounting practice
Industry: Professional Services / Finance
Challenge:
Rising costs and talent shortages in Germany made it difficult to hire qualified accountants for routine financial and VAT reporting.
Solution:
Contivia recruited and onboarded 4 accountants in Bulgaria, trained in DATEV and German tax procedures, and integrated them via secure remote access.
Impact:
- Up to 55% cost savings compared to local hiring
- Full compliance with German GAAP and client onboarding protocols
- Long-term retention (all team members stayed over 18 months)
- Client satisfaction score: 9.7/10
Payroll Outsourcing for a Multinational SME
Client: International software company with 7 EU entities
Industry: Technology
Challenge:
Managing monthly payroll for 120+ employees across 5 jurisdictions with different tax and social security systems became inefficient and error-prone.
Solution:
Contivia took over payroll processing across Bulgaria, Romania, Germany, Spain, and the Netherlands — providing a centralized payroll service with local compliance partners.
Impact:
- Payroll accuracy at 100% over 12 months
- Time spent on payroll by internal HR dropped by 80%
- Streamlined reporting and unified payslip format
- Monthly cost saving of ~€2,000 vs fragmented vendor model
End-to-End Invoicing and Billing Support
Client: Nordic SaaS Company expanding in DACH
Industry: Software / Subscription Services
Challenge:
The finance team was overwhelmed by manual invoice generation, delayed billing cycles, and frequent customer payment errors.
Solution:
Contivia provided a dedicated billing specialist, integrated into the client’s finance workflow, working within the ERP and billing tools (e.g., Xero, Chargebee).
Impact:
- Invoice dispatch time reduced from 3 days to 6 hours
- 99.8% accuracy in monthly billing
- Late payments decreased by 38% due to timely follow-ups
- Cost savings of over €25,000 annually
CRM Updates & Email Processing for Sales Team
Client: US-based B2B Services Provider with EU presence
Industry: Marketing / Lead Generation
Challenge:
Sales reps wasted time on admin tasks: updating CRM, logging activities, and sorting hundreds of sales inbox emails weekly.
Solution:
Contivia assigned a remote Sales Admin Assistant trained in HubSpot and Salesforce, handling email triage, lead enrichment, and pipeline updates daily.
Impact:
- 15+ hours per week saved per sales rep
- CRM completeness rate improved from 62% to 98%
- Email response SLA under 12 hours
- Reps closed 22% more deals in 3 months
Digital File Organization & Archiving for Legal Department
Client: International LegalTech Startup
Industry: Legal / SaaS
Challenge:
Poor folder structure, unindexed legal docs, and scattered shared drives caused confusion and compliance risk across regions.
Solution:
Contivia deployed a document management team that audited, restructured, and migrated thousands of files into a centralized cloud DMS with version control and audit logs.
Impact:
- 100% digital file system restructured in 45 days
- Legal team saved 10+ hours/week on file retrieval
- GDPR & ISO-compliant storage structure implemented
- Reduction of duplicated files by 87%