Case Studies
Data entry department
Recruiting and management of data entry team in Bulgaria for an EU client leader on the marketing software market. The evolution of the team made great transformation of the client’s service. The progress in the structure of the process that we built in Bulgaria achieved great results. The team continues to expand and relocates more kinds of positions with variety of jobs descriptions every year.
Accounting department
We build accounting departments for our clients from scratch. We manage change, efficiency, quality, and productivity of teams. Within the EU, accounting is quite identical and that is why we manage to serve our EU customers at a high level. For our client, a leading property management company on the EU market, we successfully established a business unit of their own in Bulgaria.
IT department
We recruit and perform overall management of IT teams for our international clients in Bulgaria, taking care of the integrity and cohesion of employees and their effective integration with management for the purposes of specific projects. We perform management processes related to subsidiaries and the overall presence of brands in the country as well as relocation, team optimization, management of the entire business in the country.
Customer support
We have built a customer service department for an EU client. The department serves the client by phone, chat and e-mail, records complaints and provides consulting in connection with the client’s main business activities, handing out tickets to the Sales Department and other departments. We have created the Customer Support position to be completely remote.
HR department
The human resources department is being built extremely successfully as a separate business unit and serves all activities related to hiring employees, preparation of salaries, recruitment and construction of positions, activities for cohesion and leisure of employees, employee engagement management, community management.